FAQs
Q: An item I want is out of stock, when will it be back?
A: Usually 6-8 weeks.
Q: When will I get my refund?
A: Once we receive your return package please allow two weeks for us to process your return.
Q: What if I received an item that was damaged?
A: If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Q:How long does it take to process my refund?
A: Your refund will be processed within 5-7 days of us receiving your parcel. The refund will go back in the original form of payment used to place your order. A confirmation email will be sent to you once the parcel is received and the process for return initiated.
Q: I am returning two orders, can I pay one return fee if I combine my shipment?
A: The return fee is charged per order, not per shipment. If you have two orders, there are two return fees.
Q: Do I have to pay for return postage?
A: Mivelli is not responsible for return shipping fees. We encourage obtaining a tracking number for your shipment as we are not held liable for parcels that are lost when in transit back to us.
Q: Why won't my discount code work?
A: Discount codes only work on full price items. Final sale items are excluded from all promotions.
Q: I'm a blogger and want to work with your company.
A: Great! Please DM us on Instagram and we will get back to you if there is any interest.
For all other matters please contact us at support@mivellifashion.com
Our business hours are Monday - Friday, 9AM - 5PM PST. (Excluding Holidays)